1. Home
  2. FAQ
Help Center

L789 FAQ — Answers to all your questions

From registration and payments to bonuses and gaming rules — everything you need to know about l789 is right here. Use the categories below to find answers fast.

50+
Common Questions
8
Topic Category
24/7
Live Support
<2 mins
Average resolution time
Help by Topic

Fast Category Select

Browse the categories below to quickly find answers based on your topic.

Registration & Account

Find answers to all questions about account creation, KYC verification, profile updates, and account management.

Deposits & Withdrawals

All payment methods including bKash, Nagad, and Rocket — deposit limits, withdrawal times, and terms.

Bonuses & Promos

Welcome bonus, reload bonus, cashback, free spins, and how to use promo codes.

Gaming & Betting

Questions about Slots, Live Casino, Sports Betting rules, minimum bets, odds, and games.

Security & Privacy

Questions about password security, two-factor authentication, data protection, and account safety.

Support & Contact

Live chat, email support, submitting complaints, and how to get in touch with our support team.

FAQs

L789 FAQ — Detailed answers

Below you'll find detailed answers to the most frequently asked questions about l789. Browse by category to find what you're looking for.

You must be at least 18 years old to register on l789. Your date of birth must be entered accurately during registration, and a national ID card or passport is required as proof of age during KYC verification. Accounts belonging to minors are closed immediately.

No. Under l789's policy, only one account is allowed per mobile number or ID. If multiple accounts are detected, all of them will be permanently suspended and any deposited funds may be forfeited.

KYC verification on l789 is typically completed within 24 to 48 hours. Submitting the correct documents can speed up the process significantly. Required documents include:
  • A clear photo of your National ID (NID) or passport
  • Selfie (holding ID)
  • Proof of address (bank statement or utility bill)

Yes. If you want to permanently delete your l789 account, contact the support team via Live Chat or email. Please note that your balance must be zero before the account can be deleted. Once deleted, the mobile number associated with that account cannot be used to register again.

To change your registered mobile number, you'll need to contact our support team and complete an identity verification. For security reasons, this process is handled manually and may take up to 24 hours.

The minimum deposit on l789 is just BDT 500. This limit applies across all methods — bKash, Nagad, and Rocket. Some bonus offers may require a higher minimum deposit; check the Promotions section for details.

Withdrawal requests on l789 are typically processed within 15 minutes to 24 hours. For KYC-verified accounts, funds usually arrive within 15–30 minutes. Minor delays may occur on weekends or public banking holidays.

l789 supports the following payment methods:
  • Mobile Banking: bKash, Nagad, Rocket, Upay
  • Cryptocurrency: USDT (TRC20), Bitcoin
  • Bank Transfer: Via Selected Bank
All transactions are fully secure and encrypted, regardless of payment method.

If your balance doesn't appear after a deposit, try refreshing the page first. If the issue persists, contact us via live chat with a screenshot of the transaction. Most cases are resolved within 5–10 minutes. Make sure to keep your deposit transaction ID for reference.

l789 generally charges no additional withdrawal fees. However, your mobile banking provider's own transaction charges may apply, which are outside l789's control. Network gas fees apply for USDT withdrawals.

First-time registrants on l789 receive a welcome bonus on their first deposit. The bonus is credited to your wallet automatically. To qualify, make sure your registration details are accurate and your first deposit meets the minimum required amount. Full terms and conditions are available on the Promotions page.

l789 bonuses generally carry a wagering requirement of 10x to 25x, meaning you need to wager 10–25 times the bonus amount before withdrawing. Each bonus has its own specific terms, so read them carefully before claiming.

Free spins are generally awarded for specific slot games. The eligible games are listed in the bonus offer details. Free spins are typically valid for 7 days — any unused spins will expire after that.

Share your referral link through l789's referral program. When a friend registers and makes their first deposit, you earn a bonus. Referral bonuses are credited directly to your account and can be withdrawn once the specified conditions are met.

l789 offers over 1,000 games. The main categories are:
  • Live Casino: Baccarat, Roulette, Blackjack, Poker
  • Slots: Classic, video slots, jackpot slots
  • Sports Betting: 20+ sports including cricket, football, and badminton
  • Crash games: Popular crash games including Aviator

The minimum bet for Sports Betting on l789 is BDT 100. Maximum bet limits vary by event and market. Use the parlay option to combine multiple events in a single bet, where the odds multiply together.

l789 saves your game state if the server connection drops. When you reconnect, the game resumes from where it left off. In some cases an ongoing round may complete automatically and the result will appear in your history. Contact support if you have any disputes.

Yes. l789's Live Casino section lets you play in real time with professionally trained dealers. Thanks to HD streaming technology, you can watch every move the dealer makes as it happens. You can also chat directly with the dealer using the chat feature.

l789 uses industry-standard SSL 256-bit encryption. All your personal data and transaction records are stored in fully encrypted form. Regular security audits are conducted and your personal information is never shared with any third party.

To enable 2FA on l789, go to Account Settings, click the "Security" section, and turn on the "Two-Factor Authentication" option. You'll receive an OTP on your registered mobile number at every login. Keeping this enabled is strongly recommended as it completely blocks unauthorized access.

l789's automated security system temporarily locks your account if it detects suspicious login activity or transactions, and sends you an SMS alert. Your account is reactivated after identity verification. This is done solely to protect your funds.

On the login page "Forgot your password?" Click the option. An OTP will be sent to your registered mobile number. Use the OTP to set a new password. The entire process takes just 2 minutes. For a strong password, use a mix of letters, numbers, and special characters.

There are three ways to reach l789 support:
  • Live Chat: Click the chat icon at the bottom right of the website — active 24/7
  • Email: [email protected] — typically responds within 1–3 hours
  • Telegram: Reach us through the official Telegram channel

General complaints on l789 are resolved within 24 hours. Complex issues such as payment disputes or KYC-related problems may take 3–5 business days. Attaching screenshots and transaction IDs when submitting a complaint helps speed up the resolution.

Absolutely. l789's support team is able to assist Bangladeshi users in Bangla. Send your questions in Bangla via live chat or email and you'll receive a reply in Bangla. Our team includes local members who are ready to resolve your issues in your own language.

l789 may occasionally be unavailable due to scheduled maintenance or upgrades. During this time, your account balance and data remain completely safe. Everything will be exactly as you left it once the site is back online. Follow the official social channels for updates.

Note: All terms and conditions for l789 Terms & Conditions Full details are available on the page.

Warning: l789 is a responsible gaming platform. To help prevent problem gambling, our Responsible Play Visit the page.

Tips: Contact us via live chat for quick help — average response time is under 2 minutes.

Quick Links
Open a New Account Log In About Us Terms & Conditions Privacy Policy Responsible Play
Gaming Category
Slots Live Casino Betting Bet VIP Platform Download the App
Direct Support

If you can't find an answer, our support team is always ready to help.

Live Chat
24 hours / 7 days
Frequently Asked Questions
💰 How do I make a deposit?
🎁 How do I claim the Welcome Bonus?
🔒 Forgot your password?
🎮 Which games can I play?
More Details

About l789 Learn more

L789 is one of Bangladesh's most popular online gaming platforms, trusted by millions of active users. Every step — from registration to withdrawal — is simple, secure, and transparent. Our FAQ section is designed to answer your common questions quickly so you don't have to contact support repeatedly.

Every feature on l789 is designed with Bangladeshi users in mind. We know bKash and Nagad are part of your daily life, so these methods are integrated as the top priority. Deposits and withdrawals on l789 are straightforward enough that first-time users can complete them without any hassle.

Our gaming library features titles from the world's leading software providers. Access games from 50+ providers — including Pragmatic Play, Evolution Gaming, and Habanero — all on one platform. From Live Casino to slots, Sports Betting to crash games, l789 has every kind of entertainment covered.

Joining l789's VIP program unlocks exclusive benefits such as a dedicated account manager, higher withdrawal limits, exclusive bonuses, and priority support. The more you play, the higher your VIP level climbs.

Responsible gaming is our highest priority. l789 lets you set deposit limits, manage session time, and take a self-exclusion break whenever you need one. We believe entertainment should always be controlled and healthy. If you ever feel like gaming is getting out of hand, please visit our Responsible Play page for assistance.

Our mobile app is available on both Android and iOS. Download it to enjoy push notifications, biometric login, faster loading times, and a smoother overall gaming experience. New features are added regularly through updates.

Why is l789 trusted?
Internationally licensed platform
Protected by SSL 256-bit encryption
Fastest Withdrawal Process
24/7 Customer Support in Bangla
Over 1,000,000 active users
Responsible Gaming Commitment
Payment Methods
bKash Nagad Rocket Upay USDT Bitcoin
Get started now

Did you find your answer? Join now!

Register on l789 and get access to thousands of games plus a welcome bonus. Open your account in just a few minutes — deposit via bKash or Nagad and start playing right away.

Register now Log In
1000+
Number of Games
BDT 500
Minimum Deposit
15 minutes
Fast Withdrawal
24/7
Bangla Support
বাংলা